Warranty & Support

Warranty and support for your business server

One-year limited hardware warranty

Hardware supplied as part of the server package is covered for one year from delivery against covered hardware failure. At our option, a covered failed component may be repaired or replaced with an equivalent component. New components may also carry their own manufacturer warranty.

90-day workmanship and configuration warranty

For 90 days after installation, we will address problems caused by our agreed pre-shipment installation or configuration.

Setup and support are optional services

Server package prices include the hardware, testing and agreed software preinstallation. Final remote or on-site setup, maintenance, monitoring, training and technical help are separately priced add-ons. A hardware warranty or workmanship claim does not require a maintenance subscription. Support scope, hours and response targets are defined in the service agreement.

What is not covered

Coverage does not include accidental or physical damage, misuse, unauthorized modifications, malware or compromise caused by customer actions, power or surge damage not attributable to supplied equipment, cosmetic wear, third-party service outages, or work outside the agreed configuration. Additional on-site work, new deployments, later configuration changes and data recovery are outside the package unless specifically included in writing.

Your data

The hardware warranty and workmanship warranty do not insure, guarantee or replace customer data. Hardware can fail even when properly maintained. Customers should maintain appropriate backups, and we can include backup storage and backup planning in the server design.

These terms describe our standard business policy and may be supplemented by written terms on a specific quote or order.