1. Talk through the job
Tell us what needs to improve, who uses the system, and any budget or timing constraints. We check whether the work can be done remotely and whether your existing equipment is suitable.
How It Works
Tell us what you need. We’ll work out the next step.
You can start with a problem, an idea, or equipment you already own. We’ll review your needs and explain the options before you commit to a project.
Discuss your projectWhat to expect
2. Agree on the work and price
For a listed service, we confirm that your job fits the published scope and arrange the appointment before you buy. Larger projects receive a written quote setting out the work, equipment, timing, and responsibilities. Migration, training, travel, and recurring costs are identified where they apply. Any paid assessment is agreed in advance.
3. Build, install, and test
We complete the agreed work and check that it functions as expected. Changes that interrupt access are scheduled with you.
4. Get a clear handover
We explain what was delivered, how to use it, and how to get help. Documentation, training, and future support follow your agreed scope.
Ordering a server
Server packages include the listed hardware, assembly, testing, and your requested compatible software installed before shipping. We confirm the build details before ordering components.
You can handle the final setup yourself or arrange a paid remote setup session. Migration, training, monitoring, and ongoing support are separate services. Shipping and any travel are confirmed for your location.
Prefer to explore first?
The Software Planner helps you compare possible software replacements. Build a Server estimates hardware needs. Both are optional; you can contact us without using either tool.
For urgent problems, visit Emergency Help and confirm availability before buying support time.
Planning an on-site visit?
Contact us before buying a service that requires travel. On-site availability and travel are confirmed separately. Travel time is $75 per hour round trip, quoted in 30-minute increments, plus approved vehicle expenses, parking, and tolls. Long-distance trips are individually quoted. Technical labor is separate, and travel already included in an accepted quote or pickup fee is not charged twice.
We agree on the starting location, total travel allowance, expenses, and timing before you commit. Later changes to our own itinerary do not increase your accepted travel quote. A service purchase alone does not authorize an additional travel charge or reserve a visit.
